Sales
Building Rapport and Delivering Value
Sales Program Overview
Table of Contents
S.1 Introduction to Sales
S.2 Building Rapport and Value
S.3 - Sell Yourself First
S.4 - Active Listening
S.5 - Asking Open - Ended Questions
S.6 - Understand Your Customer
Building value and rapport Quiz
S.7 Setting the Appointment
S.8 - Gathering information on the phone
Setting the Appointment Quiz
S.9 - Customer Connections
S.10 - Meeting the Customer
S.11 Customer Insight
Customer Interaction Quiz
S.12 Overcoming Objections: Introduction
S.13 Getting Ahead of Objections
S.14 Assuming the Sale
S.15 Introduction - Closing & Objections
S.16 Door knob close & Turn around close
S.17 Price Objection
S.18 Product Fit Objections
S.19 Competitor Comparison Objection
S.20 Authority Objection
S.21 I Need To Think Objection
S.22 Need Another Estimate
S.23 Timing/Urgency Objection
Overcoming Objections Quiz
S.24 Discounts
Closing with Discounts Quiz
S.26 Selling on the Phone
Closing on the Phone Quiz
S.27 Importance of Follow Up
Follow Up Quiz
S.28 Door-to-Door Selling/Mastering the Approach
S.29 Presentation Matters
Door-to-Door Selling Quiz
S.31 Customer Service
Customer Service Quiz
S.32 Summary of Sales System
Sales Program Master Test